Refunds and Returns

Effective Date: August 9, 2024

At SpatialScale, LLC, we strive to ensure our customers are satisfied with their purchases. This Refunds and Returns Policy outlines the terms and conditions for returning products and requesting refunds for our digital products. Please read this policy carefully to understand your rights and obligations.

1. Overview

Since our products are digital and delivered electronically, our return and refund policy is tailored to the nature of digital goods. We want to be fair and transparent, so this policy provides clear guidance on when and how refunds are available.

2. Eligibility for Refunds

We offer refunds for our digital products under the following conditions:

• Technical Issues: If you experience significant technical issues that prevent you from accessing or using the digital product as intended, and we are unable to resolve the issue within a reasonable time, you may be eligible for a refund.

• Duplicate Purchase: If you accidentally purchase the same digital product more than once, we will refund the duplicate purchase, provided that the request is made within 14 days of the purchase.

• Incompatibility: If the digital product is not compatible with your software or system requirements as clearly stated on our product page, and we are unable to resolve the issue, you may be eligible for a refund.

Please Note: Refunds are not available for the following situations:

• Change of mind or decision not to use the product.
• Lack of understanding of the product's intended use.
• Failure to read the product description or system requirements before purchase.

3. Timeframe for Refund Requests

Refund requests must be submitted within 14 days of the purchase date. Requests made after this period may not be eligible for a refund.

4. How to Initiate a Return or Refund

To initiate a return or refund, please follow these steps:

1. Contact Us: Send an email to our customer support team at info@spatialscale.com with the subject line "Refund Request." Include the following information in your email:

   • Your full name
   • Order number
   • Date of purchase
   • Reason for the refund request
   • Any relevant screenshots or documentation (for technical issues or incompatibility claims)

2. Review Process: Our customer support team will review your request and may ask for additional information if needed. We aim to respond to all refund requests within 5 business days.

3. Decision: If your refund request is approved, we will process the refund to the original payment method used for the purchase. Please allow up to 10 business days for the refund to appear on your statement.

4. Resolution: If your refund request is denied, we will provide a clear explanation of the decision. If applicable, we may offer alternative solutions, such as technical support or product exchanges.

5. Fees and Costs

• Refund Processing: There are no additional fees or costs associated with processing a refund.

• Currency Exchange Fees: If your purchase was made in a currency other than USD, please note that currency exchange rates and fees applied by your bank or payment provider may result in a variation in the refund amount. We are not responsible for any discrepancies due to currency exchange rates or fees.

6. Specific Product Requirements

Given that our products are digital, there are no physical returns. However, we request that you provide accurate information regarding any technical issues or incompatibility to help us improve our products and customer experience.

7. Customer Support Contact Information

If you have any questions about this Refunds and Returns Policy or need assistance with your refund request, please contact us:

SpatialScale, LLC
7415 Southwest Pkwy Bldg 6 Ste 500-140
Austin, TX 78735
Email: info@spatialscale.com